Last updated: 27 October 2026
We work hard to make sure every product on OnlyAirsoft is described, pictured and priced correctly. We list thousands of products, many using information supplied by manufacturers and distributors, so occasionally a mistake can slip through. This page explains how we deal with errors and omissions. It forms part of our Terms and Conditions.
1. Product descriptions and specifications
Product descriptions, specifications (for example material, FPS/joule figures, magazine capacity, gearbox version, compatibility and included accessories) and other details are based on information from the manufacturer or our supplier at the time of listing. Manufacturers sometimes change a product, its packaging or what is included without telling us.
If a particular feature is important to you, such as a metal or polymer slide, a specific colour, or compatibility with a magazine or part you already own, please contact us or call 01842 683567 before ordering and we will check the actual item for you.
2. Images
Product photos are for illustration. Colours can look different on different screens, and photos may show accessories, optics, magazines or batteries that are not included. Please check the description for what is in the box, or ask us.
3. Pricing errors
Prices on the website are checked regularly, but with a large range a pricing error can occasionally happen. As explained in our Terms and Conditions, a contract is only formed when we email you to confirm your order has been dispatched, or when you collect it in store.
If we find an obvious pricing error before your order is dispatched, we will contact you and give you the choice of buying the item at the correct price or cancelling your order. If you cancel, or we cannot reach you, we will refund the full amount you paid.
4. Stock availability
Stock levels are updated regularly from our shop and suppliers but are not guaranteed. If an item turns out to be unavailable, we will contact you to offer an alternative or a full refund.
5. If you receive something that does not match its description
If the item you receive is not as described on our website, please let us know as soon as possible. We will put it right, either by exchanging the item or giving you a full refund including the cost of returning it. See our Refunds and Returns Policy for how to send items back.
Your statutory rights are not affected. Nothing on this page limits your rights under the Consumer Rights Act 2015, which include the right to goods that match their description, and your right to cancel most online orders within 14 days under the Consumer Contracts Regulations 2013.
6. Spotted a mistake?
If you notice an error on our website, we would be grateful if you could tell us. Email [email protected], call 01842 683567 or pop into the shop at 20–22 Castle Street, Thetford IP24 2DW, and we will correct it.